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Top Service Plumbing Co. Inc. - Residential, Commercial & Emergency Plumber

📍 500 Chaney St #D, Lake Elsinore, CA 92530 📞 (951) 291-7757 🌐 Website
4.7 (365 reviews)
Open 24 hours
Plumber

Review Summary

Top Service Plumbing receives mixed reviews. Positive feedback highlights professionalism, speed, cleanliness, and fair pricing, with specific praise for technicians like Luis, Lino, Solomon, Carlos, Joel, and Christian. Some customers appreciated the company's responsiveness, transparency, and willingness to offer advice. However, negative feedback centers on high pricing, particularly for garbage disposal repairs, and a perceived "rip-off" service fee. One customer received a refund after disputing the cost. Overall, the company is recommended by many for their service quality and customer-focused approach, while others caution about potential overcharging.

Top Service Plumbing Co. Inc. - Residential, Commercial & Emergency Plumber thumbnail

4.7

(365 reviews)

5 ★88%
4 ★5%
3 ★2%
2 ★2%
1 ★3%

Matthew Ponce

Jesse and Mo were excellent and quick. They were professional and courteous. They got us unclogged quickly and kept everything clean in the process!

J Lomeli

November 14, 2021

We made an appointment to learn about water filtration options, and we had one installed same day. Luis arrived on time, discussed all our options, was straightforward, and very professional. Not only did we decide to have one installed, but Luis did it same day! We’re incredibly happy and satisfied with the system, installation, service, and professionalism. I already know who I’m contacting to have a tankless water heater installed, Luis of Top Service. Highly recommended!

Anah Minsberg

August 2, 2022

8/4/2022 UPDATE: We had it fixed with another company for $325 which is what most reputable companies charge. UPDATE: Spoke with one of the managers and after a long back and forth, they refunded the $129 back. They did say The the standard charge to get a garbage disposal replaced is $695, I still think they need to evaluate their charges if they are going to stay in business Igor the long haul. I still wouldn’t recommend them, but I appreciate the refund back. This was my experience, We called them for a garbage disposal fix and they refused to quote us over the phone. They told us that it would be $129 service charge to come out and look at it. We have used services before we had to pay upfront and have used their services and being a local business owner, we understand the process. They came out and quoted us $700 for a garbage disposal fix, i’ve done at least 30 of these myself flipping homes, but am unable to do that now due to a spinal injury. $700!!! They charge you $129 for the service fee and this is where they rip people off because they come out to quote somebody $700 for a garbage disposal repair and still collect their $129. It’s a great business model charge people for the service fee and come out and quote them ridiculous prices and just rack up money! Honestly even if they didn’t charge us the service fee I would never want them working on my home, companies like this that charge 2.5 to 3 times more are pretty much stealing from the public. I don’t recommend this company to anybody who is looking for plumbing needs in their home. .

Jeremy Sung

June 3, 2020

We had a shower faucet starting to leak hot water all day making it impossible to shower. Lino was quick to respond and a very kind guy. He was transparent and even gave tips on what would be a "safe" self-repair job in the future. While he was here, he gave a no-charge check on the kitchen and other areas of concern for an older house (100 years). Overall highly recommended, honest, down to earth business.

hailey

We had a pipe burst and everyone involved was professional and knowledgeable. Solomon was quick to arrive and did a great job. He was a pleasure to talk with. Prices were cheaper than we had been quoted in the past. Jesse, Solomon and the guys who did the replacement were extremely helpful. Thank you!

Lida Niadj

I was very happy with this company. Just got all new plumbing and water filtration system. They were professional, friendly and efficient! Jorge was the sales guy who was really patient with my questions and good at listening to what I wanted done. Don’t know the names of the plumbing crew but they did a fast and clean job! Carlos and Joel were the techs who installed the water filtration system and they were so nice about listening to my concerns and requests, and were able to come up with a creative solution to make sure I have it placed somewhere out of sight but easy to access. I am definitely going to work with this company for future projects!

Amber Hill

Owner Jesse was excellent and professional. Prices were very fair and reasonable. He also had excellent companies to refer for water damage and restoration which was super helpful because we all know how daunting that can be. Project supervisor Marisela was available for all questions and prompt answers. Very easy to work with and makes the customer feel at ease in stressful situations. All crew members showed up promptly on scheduled time. Hard workers treated our home with respect and always cleaned up before leaving. Special thanks to crew leader Ery Cruz. Went above and beyond. So thank you for making this stressful experience go as smooth as possible. Sharon Anderson

Andrea Stevens

I was looking for a veteran owned company and man did I hit the jackpot with a Latino veteran owned company. Christian came out to look at our clogged toilet that has been clogging on and off for weeks now. He was polite, honest, and quick. I would recommend this company and especially Christian to anyone. Thank you so much for doing great work at a reasonable price. :)